FAQ
Shipping, storefront details, and candle basics.
CEMBRIC is open on Etsy now, with the full candle collection launch set for July 6, 2026. Shopify and Facebook storefronts are being connected next.
When will CEMBRIC launch?
The full CEMBRIC candle launch is set for July 6, 2026. The Etsy shop is open now, with Shopify and Facebook storefronts planned to come online next.
Where do you ship?
For the first launch, CEMBRIC plans to ship within the United States only. Shipping regions can be updated later.
How long does shipping take?
Processing time is currently estimated at 2–4 business days once orders are placed. Delivery time depends on the selected carrier.
Do you accept returns?
Because candles are handmade home fragrance products, returns and exchanges may be limited. If there is an issue with an order, contact support so CEMBRIC can help.
Are the candles handmade?
Yes. CEMBRIC candles are made in small batches and hand-poured with care.
What wax do you use?
The starter collection uses soy wax. Product-specific details can be added to each product page as the collection develops.
Can I burn the candle for more than 4 hours?
No. For safety and candle performance, do not burn a candle for more than 4 hours at a time. Let it cool, trim the wick, and relight only when safe.